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Customer Feedback

    Listen to the voice of customers, focus on what the customers concern!
 
Regular survey on customers’ satisfaction

 Include the survey on the products satisfaction, and survey on the service satisfaction.
    Satisfaction survey questionnaires will be sent to the customers by email on every September per year.
    First call back happens on the 3th day after the installation, debug and repair. Relevant information will be recorded in the feedback statement.
    Second call back happens on the 3th week after the installation, debug and repair. Relevant information will recorded in the feedback statement.
    Third call back happens on the 3th months after the installation, debug and repair. Relevant information will recorded in the feedback statement.
     Later phase, regular telephone call back or field visit will be carried out.

And also, you can provide your valuable advices to us by the following methods:

Customer service line: 0573-80881300
Customer service email: hite-service@hite.com.cn